Question 1

How to start?

Accepted Answer

Sign in. Top up your balance using any available method. Open cases and get better drops! You can either withdraw the skin or instantly sell it back to the site.

Question 2

I opened a case but the skin did not appear. What should I do?

Accepted Answer

Open your profile and refresh the page. If the skin is still missing from your profile, contact support.

Question 3

I topped up my balance, but the money did not arrive. Why?

Accepted Answer

Sometimes deposits are credited with a delay. Please wait up to 60 minutes. If funds still do not arrive, contact support and include the date, amount, and payment method.

Question 4

Why cannot I see my Steam account balance on the site?

Accepted Answer

Your Steam balance and your site balance are different. To open cases, you need to top up your balance directly on the site. Steam balance cannot be used here.

Question 5

I cannot sign in with Steam or the site works with errors. What should I do?

Accepted Answer

Most often this is caused by antivirus software, browser extensions, or VPN. They may block required connections or inject ads. Try temporarily disabling antivirus, removing suspicious extensions, or turning off VPN. The site works best in Google Chrome.

Dota 2 Cases